Terms and Policies
We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us. Our policy is to work hard to ensure that you get the results you are seeking. We’re always available to consult on any presentation product or any problem you are having even if the equipment or supplies came from another dealer or manufacturer. We try our best to treat our customers, large and small, they way we ourselves would wish to be treated.
Returns may be accepted only under the following conditions:
Any merchandise that is defective or not shipped as ordered may be returned within 60 days at ThermoBind’s expense provided that we are notified within 30 days of receipt of goods and a return authorization number is applies to each box. ThermoBind will issue call tags or provide a UPS number for packages to be billed to our account.
Where a customer has inadvertently ordered an incorrect size we will accept returns for exchange only provided that the customer pays for shipping. Please return items in their original packaging, properly packed for shipping so that they are not damaged in transit. Otherwise a restocking fee of up 20% will apply.
All custom made products are made and sold only after the customer has agreed to a proof showing layout size, color etc. These items are not returnable for exchange unless there has been a manufacturer’s error or the product does not meet commonly accepted standards for the industry.
No other returns will be accepted.